Unlock Tab

Use the Unlock tab to unlock a case so that you may update the case. Only users with Case Setup access may unlock a case.

Unlock Tab - Elements

The following table lists the element name and provides a description.

Unlock: After entering a reason for unlocking the case, click the Unlock button.
Date: System-generated time stamp when the case is unlocked.
User: Name of the user who unlocks the case.
Reason: Enter a reason to unlock the case. This is a required field.

Save: Click to save any selections or updates made to the case setup.
Cancel: Click to cancel all changes.
Delete All Employees: Click to delete all employees loaded to the case. This button is only available outside the enrollment period. If you wish to delete all employee data from the case and this button is disabled, adjust the enrollment period accordingly.
Delete Case: Click to Delete the entire case and all enrollees/employees associated with the case. This button allows you to delete the case completely from the database. Do not use this button unless you need to wipe a case out completely from the database.